Healthcare consumer experience

Improving the healthcare consumer experience starts with understanding the population you serve. Huron helps healthcare organizations drive consumer satisfaction, increase loyalty, and improve patient engagement.

How we help

 

Increase market share and drive growth

Attract new patients and retain existing patients by understanding and delivering on your consumers’ needs.

Modernize your engagement strategy

Deliver a personalized, seamless experience driven by the engagement center of the future.

Enable your digital consumer experience

Deliver digital-first journeys which use automation and personalization to engage your consumers on their preferred channels.

Develop your consumer strategy

Develop a vision and road map for consumer transformation informed by your consumers’ needs and supported by your team.

Build consumer-centric operating models

Grow and deliver on your consumer strategy by implementing supportive internal structures.

Learn from consumer insights

Understand and manage the consumer experience across the healthcare journey with active and passive tools to uncover patients’ needs and pain points.

Address access challenges

As competition heightens, reduce delays to see a specialist or receive care through digital solutions for consumers.







Huron Intelligence® Healthcare Insights

Utilize healthcare's most complete clinical data framework to strengthen network integrity, identify patient trends, and personalize care.



Learn how we help

Insights and case studies

2024 Healthcare Conference
Healthcare consumer market research
Shaping healthcare’s future through intelligent care delivery
Shaping healthcare’s future through intelligent care delivery
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Delivering an Omnichannel Access Experience in Healthcare
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How an Academic Medical Center Improved the Consumer Experience With a New Operating Model
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Northwestern Medicine Increases Patient Access Leading to Improved Patient Satisfaction
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Integrating and Improving Care Access Across the Continuum

Connect with a consumer experience expert

Larry Stuckey
Larry Stuckey
Managing Director, Healthcare Performance Improvement
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Annie Zilius
Annie Zilius
Managing Director, Healthcare Performance Improvement, Physician Enterprise
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Leah McCanna
Leah McCanna
Managing Director, Healthcare Performance Improvement, Physician Enterprise
Read My Bio
Danielle Roth
Danielle Roth
Managing Director, Healthcare Performance Improvement, Physician Enterprise
Read My Bio
Kate Wright
Kate Wright
Managing Director, Healthcare Performance Improvement, Physician Enterprise
Read My Bio

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